Refund policy

At Eventor Tourism, we strive to provide a smooth and enjoyable experience for every guest. This Cancellation & Refund Policy outlines the terms applicable to all bookings made through our website unless a different policy is specifically stated on the relevant tour or activity page.

1. Scope

This policy applies to all tours and activities operated by Eventor Tourism unless otherwise stated on the individual product page. Where a tour has specific cancellation terms, those terms will take precedence.

2. Free Cancellation

Guests may cancel their booking free of charge up to 24 hours before the scheduled activity start time and receive a full refund.

Cancellation requests received less than 24 hours before the scheduled activity are not eligible for a refund.

3. Last-Minute Cancellations

Bookings cancelled within 24 hours of the scheduled activity are non-refundable.

4. No-Shows

Guests who fail to arrive at the designated pickup location or meeting point at the scheduled time will be considered a no-show.

No refunds will be issued for no-shows.

5. Late Arrivals

Guests are responsible for arriving at the pickup location or meeting point on time.

If a guest arrives after the scheduled departure time, participation cannot be guaranteed. Missed departures due to late arrival are non-refundable.

6. Rescheduling

Guests may request to reschedule their booking once at no additional charge, provided the request is made at least 24 hours before the scheduled activity.

Rescheduling requests are subject to availability.

Any price difference resulting from a change in date, package, or activity must be paid by the guest.

7. Cancellations by Eventor Tourism

If Eventor Tourism cancels an activity due to operational reasons, guests may choose one of the following:

A full refund.
A rescheduled booking on an alternative available date.
An alternative activity of equal or greater value (subject to guest approval).

8. Weather & Government Restrictions

If an activity cannot proceed due to adverse weather conditions, government restrictions, or other safety-related reasons, guests may choose:

A full refund, or
A rescheduled booking on a mutually agreed date.

Guest safety will always take priority.

9. Force Majeure

Eventor Tourism shall not be held liable for delays, interruptions, or cancellations caused by events beyond our reasonable control, including but not limited to:

Natural disasters
Severe weather
Government actions or restrictions
Road closures
Public emergencies
Pandemics
Civil disturbances

In such circumstances, we will first attempt to reschedule the booking. If rescheduling is not reasonably possible, a refund will be issued.

10. Refund Processing

Approved refunds will be processed to the original payment method used for the booking.

Refunds are generally processed within 5–10 business days. Processing times may vary depending on your bank or payment provider.

11. Payment Processing Fees

Where payment processors or financial institutions do not refund transaction or processing fees, those non-refundable fees may be deducted from the refunded amount.